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Shipment and Delivery

Shipping & Delivery Policy

All kitchen gadgets on gonwb are made-to-order. This means each tool is crafted exclusively for you upon order placement—one piece at a time—to ensure premium quality and functionality tailored to your needs!
We collaborate with trusted artisans and manufacturers worldwide to bring you innovative, high-value kitchen tools. While this global partnership allows us to offer competitive pricing without compromising on quality, it may result in varying delivery timelines. We appreciate your patience as we prioritize crafting durable, reliable kitchen essentials for you.

Shipping Carriers

We partner with leading logistics providers to ensure secure and timely delivery, including:

Shipping & Handling (United States)

Key Timeframes

Handling Time：7–10 business days Monday–Friday 

Transit Time (Standard)：5–13 business days Monday–Friday

Total Estimated Delivery：10–20 business days From order placement to final delivery

Important Notes

  1. The above timelines apply only to standard shipping for U.S. orders. Expedited shipping options (if available) will be specified at checkout.
  2. All timeframes are estimates. Some complex kitchen tools (e.g., custom-sized gadgets, multi-part sets) may require additional handling time—we’ll notify you of any delays promptly.
  3. Delivery time calculation: Handling Time + Transit Time (orders ship Monday–Friday, excluding federal holidays).
  4. Our order processing hours are 9:00 AM – 6:00 PM PT (Monday–Friday). If you need your kitchen gadgets by a specific date (e.g., for a holiday, event, or gift), please contact us in advance to confirm availability. We’ll do our best to prioritize your order where possible.

Incorrect or Updated Shipping Address

  • Please double-check your shipping address at checkout. gonwb is not liable for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer.
  • If you request the final-mile carrier to forward/redirect your parcel after it has left our warehouse, gonwb cannot be held responsible for lost, stolen, or damaged items resulting from this change.

Need Help?

Customer satisfaction is our top priority—we’re here to support you with all shipping-related questions, updates, or concerns. Thank you for choosing gonwb for your kitchen tool needs!
For assistance, please contact us at [email protected] (corrected email format for reliable communication).

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